Customer Administrator

Position Overview:

This is an entry level role working in the heart of our Head Office at Blackburn. If you're looking to start an office career this role could be right for you!
We're looking for a highly organised person who understands the importance of customer service. You must be comfortable with IT and use of MS office.



Company Overview:

Pets Choice is a leading Pet Food and Pet Products Manufacturer with offices and manufacturing facilities based in Lancashire, Somerset and South Wales. The Pets Choice brand portfolio includes; Webbox, Bob Martin, TastyBone, Meatiful, Spike’s, WildThings, Feathers & Beaky and Vitakraft. Each brand offers a unique insight into animals from dogs to ducks and produces high-quality products that cater to a wide variety of pet consumer needs.


At Pets Choice, Pets are our Passion! With 14 Pet brands and 1000’s of products, we have a team to keep our customer orders organised, ensure customer orders are processed and coordinate with various departments to make sure our customers get the correct orders in full and on time!
Duties include:

  • Handle inbound customer calls and e-mails.
  • Place orders for customers.
  • Process all customer orders.
  • Contacting customers if their orders are delayed for any reason, ensuring you continue to communicate with them until the delay is resolved.
  • Handle returns, ensuring that customers are fully aware of the published terms and conditions.
  • Take ownership for any customer issues that arise, taking time to log them accurately.
  • Maintain customer filing in logical and efficient manner.
  • Data entry.
  • Raise customer invoices.
  • Always offer professional, friendly service both by telephone and email.


Key attributes and skills:

Role Requirements

  • Excellent written and verbal communication skills
  • Problem-solving skills
  • Time management and organisation skills.
  • Attention to detail.
  • Polite, courteous well presented
  • Ability to work as part of a team
  • Flexible, with a strong work ethic. Able to convey empathy when appropriate.




  • Competitive package dependent on experience
  • Location: Blackburn Head Office
  • Full time, Permanent, Monday - Friday.

If you would like to apply for this position, please send your cv to