Quality Management System (QMS) Co-Ordinator


Based at our Yatton office, usually Monday-Friday, 9am-5pm

Company Overview:

Pets Choice is a leading Pet and Animal Products Manufacturer. Sites based in Lancashire, North Somerset and Cardiff, the Pets Choice portfolio of Brands offers a variety of products for Pets and Wild Animals from Dogs to Ducks! Our Brands include; Webbox, Bob Martin, TastyBone, Meatiful, Spike’s, WildThings, Feathers & Beaky and Vitakraft.

With a broad range of capabilities, Pets Choice are proud to be a supplier to UK Grocery, Discount Retailers, Pet Specialists,  Independent Retailers, Wholesale, Ecommerce and Export markets!
With ambitious plans to continue growth, Pets Choice proactively responds to change and continue to be quick to adapt to market demands.

At Pets Choice, we are investing into the development of our people. Entrepreneurial spirit is encouraged and our team is empowered to make decisions whilst having ownership of their work. As a business we are always looking at more ways to build an engaging, rewarding and collaborative workplace culture.


  • Assist the Quality Systems Manager, ensuring all activities undertaken across the sites at Yatton and Cardiff are compliant with current Good Manufacturing Practices and company policies, to meet business compliance requirements. 
  • Work alongside the following departments to provide Quality / Technical guidance and expertise in the resolution of quality issues: Operations, Quality Operations, Quality Control, Procurement, Marketing, Sales & Distribution.
  • Maintain QMS documentation, focusing on Policies, SOP`s, Work Instructions, Test Methods, etc.
  • Managing the review and approval cycle of all controlled documents.
  • Carry out staff quality training as necessary. Build and maintain good working relationships with Manufacturing. Work with manufacturing personnel to improve compliance and feedback learning.
  • Promote a sense of quality throughout the site and to raise manufacturing performance by helping with the process standardisation and eliminate waste caused by unnecessary compliance errors.
  • Prepare for and facilitate customer and regulatory inspections as required, which will involve working cross functionally with all departments.
  • Help to compile Product Quality Review related data (PQR`s) by liaising with other departments to collect relevant data.
  • Perform tasks related with supplier approval process as: Approval Questionnaire, Technical agreements, etc.
  • Perform internal audits as required by the annual schedule to assure that the company remains compliant with the GMP requirements. 
  • Assist in the maintenance, administration and execution of the Change Controls & CAPA`s.
  • Participate in the review and recall of defective product, as necessary, to minimise risk


  • Excellent written and verbal communication skills
  • Flexibility and the capability of working alone with minimal supervision.
  • Meticulous attention to detail.
  • Experience gained from a Quality and / or Compliance role

Key attributes and skills:

  • Understanding of GMP regulations in the context of pharmaceuticals and Quality Assurance activities is highly desirable.
  • Knowledge of GxP guidelines and regulations such as GMP and GDP.
  • Experience gained from QA & Scientific / Technical / Engineering background
  • Knowledge of QA processes and systems, combined with experience of SOP creation and improvement, would be a strong advantage.


Salary dependent on experience; Company pension scheme; 25 days plus bank holidays per year pro rata; 

If you would like to apply for this position, please send your cv to recruitment@petschoice.co.uk