Senior QMS Co-Ordinator/Private Label Technologist, Yatton

Position Overview:

This is a fantastic opportunity for an experienced Senior QMS Co-Ordinator/Private Label Technologist to join our veterinary medicine and health & Hygiene manufacturing sites.

The Senior QMS Co-Ordinator/Private Label Technologist will work within the Pets Choice/Bob Martin Quality and Technical team, reporting to the QMS Manager. You will be seen as confident in QMS systems, having knowledge of specifications, preparation of customer, internal and external audits and promoting quality and compliance within a GMP environment.

The ideal candidate will have a strong understanding of BRC and GMP regulations in the context of pharmaceuticals and Quality Assurance activities.


The location of the role will primarily be at our healthcare manufacturing site in Yatton, Bristol with one day per week at our cat litter production site in Cardiff. 

Company Overview:

Pets Choice is a leading pet food manufacturer whose industry knowledge spans over 135 years. The Pets Choice portfolio of brands offers a variety of products for pets and wild animals under its brands; Webbox, TastyBone, Meatiful, Spike’s World, Goodwyns, Davies, Oceanic and Vitakraft. Each brand offers a unique insight into animals from dogs to ducks and produces high-quality products that cater to a wide variety of consumer needs. As a trusted partner, Pets Choice provide private label goods including extruded food, wet food and retorted trays, and baked fresh meat treats. The business also offers additional services such as packaging design, fulfilment and logistics. With a broad range of capabilities and distribution channels worldwide, Pets Choice are proud to be a major supplier to the UK grocery, independents and pet speciality sectors.


Responsible for facilitating all requirements that relate to regulatory and quality compliance for brand and private label.

Primary responsibilities:

To assist the Quality Systems Manager in ensuring that all activities on the sites follow current Good Manufacturing Practice and company policies to meet business requirements. To work alongside with the following departments to provide quality / technical guidance and expertise in the resolution of quality issues: Operations, Quality Operations, Quality Control, Procurement, Marketing, Sales & Distribution.

Maintaining QMS documentation, focusing on Policies, SOP`s, Work Instructions, Test Methods, etc. Manage the review and approval cycle of all controlled documents.

Help in the general standardization of processes, focusing on process mapping and simplifying existing documentation.

To assist in the interpretation of regulatory requirements and to help all departments to mirror them into their associated Policies, SOP`s, Work Instructions and Test Methods which will all form the Document System that defines all business activities.

To promote a sense of quality throughout the site and to raise manufacturing performance by helping with the process standardization and eliminate waste caused by unnecessary compliance errors.

Build and maintain good working relationships with Manufacturing. Work with manufacturing personnel to improve compliance and feedback learning.

Carry out staff quality training as necessary

Maintain customer specifications on the customer portals and liaise with Technical Managers to ensure that they are confident that their products comply with the agreed specification.

Prepare for and facilitate customer audits as well as independent industry audits such as BRC and / or SEDEX.

Support activities:

Help to compile Product Quality Review related data (PQR`s) by liaising with other departments to collect relevant data.

Perform tasks related with supplier approval process as: Approval Questionnaire, Technical agreements, etc.

Perform internal audits as required by the annual schedule to assure that the company remains compliant with the GMP requirements.

Assist in the maintenance, administration and execution of the Change Controls & CAPA`s.

Assist with external audit and regulatory inspections as required, which will involve working cross functionally with all departments.

Participate in the review and recall of defective product, as necessary, to minimize risk.

Support QMS Manager in the quality KPI creation and present them to senior management to ensure continues GMP compliance of manufactured products.

Ensure data integrity.

Contribution in simplifying the Quality Management and its associated systems.

Deputise for the QMS Manager in their absence.

Ensure self and colleagues have no overdue training, or site actions.

All other tasks required within reason to achieve specific objectives.


Key attributes and skills:

  • Excellent written and verbal communication skills are required by the job holder as in the course of the duties.
  • Flexibility and the capability of working alone with minimal supervision would be a key quality of the ideal candidate.
  • Good understanding of GMP regulations in the context of pharmaceuticals and Quality Assurance activities, especially relating to GMP documentation and controlled document.
  • Experience with Validation activities would be a considerate advantage.
  • Knowledge of GxP guidelines and regulations such as GMP and GDP.
  • This is a broad, challenging role that requires meticulous attention to detail, strong communication skills and the ability to multitask.
  • A strong QA & scientific / technical / engineering background and work experience gained in a GMP environment.
  • Knowledge of QA processes and systems, combined with experience of SOP creation and improvement, would be a strong advantage.
  • All new employees are required to pass the UK Immigration Right to Work test.  You will be required to show your passport and official documentation showing your national insurance number and current address.
  • All employees must abide by the company’s Health and Safety policy and comply with the responsibilities for their job as detailed within the policy.
  • All employees must take reasonable care for the health and safety of themselves and anyone else that may be affected by their acts or omissions and co- operate with their employer or anyone else in the performance of their statutory duties.  All employees shall not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety or welfare.


This role will report to our Quality Systems Manager. 

Salary dependent on experience; Company pension scheme; 25 days plus bank holidays per year pro rata;

Predominantly based at our Yatton head office, usually Monday to Friday, 9am until 5pm. The role will require the incumbent to also support our Cardiff site and it is anticipated that they will be on site a minimum of 1 day per week.


If you would like to apply for this position, please send your cv to